A. Yes, we do. However, animated gifs will not be animated in Outlook 2007 or later. They will show just the first frame of the image. Microsoft has removed this function from Outlook 2007, 2010, 2013 and 2016.
How do I upload my own HTML template?
A. Please view the instructions for uploading your template here. You’ll have to contact support to unlock this capability. We don’t recommend that you do this unless you’re an email designer. Transferring HTML from another platform can sometimes cause compatibility issues.
How does the SPAM-checker work and why should I use it?
A. The SPAM-checker is a tool that scans your message and looks for certain trigger words that are known to be in many unsolicited emails. It also checks for other parameters of your email to deem how likely it will be marked as SPAM by the recipient email program. To […]
Why is my image showing up as a red ‘x’ or not at all instead of the actual image?
A. There is a problem with the file path. This generally happens when you copy an image and paste it into the editor. Go here to learn how to insert an image.
Auto Senders (Auto Response) Campaigns
An auto sender campaign automatically sends an email to a contact When the auto-sender function in the campaign configuration settings is turned on, the most recently published email in that campaign will automatically be sent to any new contacts that are added to the corresponding list or lists. You can specify […]
How do I add borders to my table?
A. We don’t recommend that you use tables because they don’t work well with mobile responsive design – but if you would like to use tables and add a border go here.
How do I cancel a sending?
A. Go to your email campaign list and hover your mouse over “Scheduled” to display the Cancel Delivery option.
How can I resend an email?
Go to the Email Campaigns > Active in the main menu. Select “Start new Email” for the email campaign you want to resend. In “Step 1” you will be able to click on the tab labeled “Previous Emails”, this will bring up a list of emails you’ve sent in the past. […]
How can I align text to the left or right of an image?
You can change the alignment for a text region in the Style tab. If you want a single sentence or paragraph to have a different alignment within the same text region use the inline text editor which appears at the top when you select a bit of text. If you […]
Why do my Email Contacts still receive emails after unsubscribing?
A. 1) They may be subscribed under another email. 2) They may be subscribed under another email that then forwards to another email. 3) In either case above, request the email contact send a copy of the email they received so we can further assist. 4) They may be subscribed […]