A. It is a normal function of email to get some percentage of these types of auto responses. If you receive a large number of these you may consider adding a rule to your email program that can filter these in a separate folder.
Why is my email going to Spam?
How you acquire your email addresses is the most important factor in delivering your emails to the inbox. The Importance of Growing your Contact List Organically Spam filtering is highly dependent on the email content, subject and from address. We recommend the following to improve your deliverability: Turn on Email Authentication in […]
How do I add an SPF record?
Below is an example of an SPF record to include our MTAS v=spf1 mx include: mtas.<contact support for include domain> ~all Contact your email provider to add an SPF record.
Why am I not receiving an email test draft?
Here are some suggestions to ensure you can receive an email test draft. Check all your email folders. Including the Spam, Junk, and Promotions folder. Please note that test drafts are not being deployed out of the same sending server as bulk email. This is to help maintain the deliverability […]
Why am I not receiving an email campaign?
Here are some suggestions to ensure you can receive an email. Check all your email folders. Including the Spam, Junk, and Promotions folder. Search for the email address you are trying to send to and make sure it is active. Search for the email campaign report for the email address you […]
Account Dashboard
The account dashboard will be the first thing you see once you log in. You can return to the dashboard at any time by going to Account > Dashboard. Go here if you are having trouble logging in. The sections of the Dashboard put your most common tasks at your […]
API
To see the complete documentation head to your dashboard, hover over “Help & Support” and select “API Keys & Documentation” Note: API usage is normally reserved for advanced users familiar with at least one programming language. What is an API? An Application Programming Interface (API) provides a way for your […]
Glossary
API An Application Programming Interface (API) provides a way for your own software to interact with the email marketing system. The API uses HTTP requests and JSON (JavaScript Object Notation) to allow integration with a wide range of languages, including PHP, Java, .NET, and many others. Auto Sender Sometimes referred […]
Refer A Friend Email Text
When an email contact uses the Refer A Friend an email will be sent. Here you can modify or personalize the text that appears at the top of the Refer A Friend email. Go to My Account > Forms & Links on the main navigation menu. Modify Refer a Friend Email […]
Editing an E-Card
1. Go to Email Campaigns > E-Cards on the main navigation menu. 2. Click on the Configure icon for any existing e-card. 3. Edit Name for the e-card. The name is for your own reference and will not be seen by contacts. 4. Edit the Activate checkbox to turn the e-card On […]